Welcome to Albert Goodman Technology, our New Website release!
Managed Services/Outsourcing
AG Technology is a leading IT Solutions and outsourcing specialist providing all the services of a dedicated IT department to small and medium sized businesses in the south west.
Our clients are from a diverse range of industry sectors so we are well versed in all sorts of businesses and their IT requirements. This broad business knowledge has enabled us to develop a support structure that meets the needs of our clients perfectly. We have a flexible approach and can tailor a service package that meets your requirements if our Standard service package is not precisely what you need. We effectively become your own IT Department, an extension of your organisation. A number of clients have completely outsourced their own IT Departments to us and we have Engineers permanently on call for client needs.
We design, build and maintain systems that are built to suit your individual needs. If you have an existing network we will perform a free assessment of your systems and provide you with a report of our findings. Only then can we discuss specifically what kind of support you need.
Proactive Server Monitoring
AG Technology takes a different approach to computer support. Rather than just respond to problems after the fault, we use our state of the art automated systems to check your systems proactively every 5 or 15 minutes. We’ll nip problems in the bud before – not after – they disrupt your business.
Does your computer support company:
- Keep you safe by automatically checking your backup every day?
- Keep you in contact by automatically checking your email systems every morning?
- Keep you running by checking your Windows services, TCP ports, drive space and network connections every few minutes?
- Keep you safe by checking for hacker attacks?
- Keep you safe from harm by automatically checking your anti virus systems each and every day?
AG Technology conducts dozens of checks on your systems every five or fifteen minutes. We can spot many problems before they occur. And we’ll get instant alerts about others – usually before you know you have a problem – so we can fix them before you experience the pain of downtime.
Despite the huge benefits of remote desktop support, sometimes you want to see someone in person who’ll look at your systems and actively advise you on where things can be improved.
A proactive onsite visit will go through a thorough system checklist helping us to make sure your systems issues are identified before they become problems. Every visit is followed by a status report giving you a record of work carried out and areas that could be improved. That means you keep your office running smoothly and efficiently.
We provide you with a monthly system usage report showing how your users are using the system and identifying any potential areas of concern.
