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Helpdesk Support
Our help desk is a comprehensive solution for your immediate IT issue resolution needs. Remote access software and a team of dedicated help desk engineers enable AG Technology to minimize your downtime and provide peace of mind - 24 hours a day, 7 days a week. For our clients help desk is more than a break/fix solution - it's an integral part of their IT strategy.
What distinguishes our help desk solution from all the other competition?
- Remote access software that allows us to access your network and workstations from our Network Operations centre and fix your issues without the need for an on-site visit. We'll identify the cause of your problem and show you step by step how we fixed it so you will be prepared if a similar issue arises.
- Detailed best practices and documentation enable us to provide quick answers to your IT problems without asking you complex technical questions.
- An in-depth ticketing and CRM system that assures your problems are immediately responded to and your downtime is reduced to a minimum.
All service calls are monitored by our in-house qualified technical help desk, we are able to provide telephone & remote access support which has proved on many occasions an excellent first line of support in order to immediately resolve many software or hardware problems. If the problem cannot be resolved via the telephone or remotely, the information is passed to the attending engineer, this enables the fault to be rectified more effectively and efficiently.
